1. Introduction
This Privacy Policy describes how Seven Promocao de Vendas e Servicos LTDA (EIN: 48865293000104) collects, uses, and protects your personal information when you subscribe to our SMS marketing program.
2. Information We Collect
When you opt in to our SMS program, we collect:
- Phone Number: To send SMS messages
- Email Address: For account management and support
- Consent Records: Timestamp and method of your opt-in (required by TCPA)
- Message Interaction Data: Delivery status, opt-out requests
We do not collect: precise geolocation, financial information, Social Security numbers, health data, or biometric data.
3. How We Use Your Information
- Send SMS marketing and transactional messages you consented to receive
- Process opt-in and opt-out requests
- Respond to support inquiries
- Comply with legal and regulatory requirements (TCPA, FCC, CCPA)
- Prevent fraud and abuse
4. Information Sharing
We may share information only with:
- SMS Service Providers: To deliver messages (e.g., Twilio, Bandwidth). These providers are contractually required to protect your information.
- Law Enforcement: When required by valid legal process (subpoenas, court orders).
5. Data Retention
- Active subscribers: Data retained while subscribed
- Opt-out records: Retained indefinitely (TCPA legal requirement to prevent messages to opted-out numbers)
- Deletion requests: Processed within 30 days, except opt-out records
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits to protect your information.
7. Your Rights
- Opt-Out: Reply STOP to any message at any time
- Access: Request a copy of your data by emailing contact@elioraven.com
- Deletion: Request deletion of your data by emailing contact@elioraven.com
- Correction: Request correction of inaccurate data
8. California Privacy Rights (CCPA)
California residents have the right to: know what personal information is collected; request deletion; opt out of sale of personal information (we do not sell your data); and non-discrimination for exercising rights. To submit a request, email contact@elioraven.com.
9. Children's Privacy
Our SMS service is not intended for individuals under 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via SMS or email before taking effect.
11. Contact Us
Seven Promocao de Vendas e Servicos LTDA
EIN: 48865293000104
Email: contact@elioraven.com
Website: https://sevenpromo.elioraven.com